BOARDS are guaranteed to be free from defects in material
GRAPHICS and color design are subject to our artist's
interpretation, and we cannot guarantee exact duplication of
designs or color hues or shades.
PAYMENT must be made in full before delivery to the customer
or freight company, as we do not ship COD. Boards are
shipped freight collect or prepaid.
FREIGHT DAMAGE is rare, but can occur, and is the
responsibility of the carrier. All claims must be reported
to the carrier immediately. If freight damage does occur,
call us and we will help with repair quotes to substantiate
your claim. We have had very few shipments damaged!
CANCELED ORDERS forfeit any deposit until the item has been
resold, after which a refund will be made.
RETURNED GOODS require authorization by our shop and must be
returned freight prepaid.
PRICES are subject to change without notice and are
non-negotiable. Please do not ask for a discount or "deal",
as custom surfboards are one of the best bargains you can
DELIVERY TIME from the receipt of deposit to delivery to the
customer or freight company is app. four weeks in the off
season (Jan, Feb, March), 6-8 weeks otherwise.
RECENTLY MANUFACTURED boards take time to harden or "cure",
taking at least one month to reach a reasonable level of
strength. Treat them gently during this period.
LIABILITY for any injury or damage resulting from the use of
this product is assumed by the user, who must determine the
suitability and safety of the product for his/her intended
FLOATATION of a board is a matter of personal preference,
and is created by the volume of the board. It is up to the
user to determine what size board will meet his/her expected
level of floatation.
CHANGES to orders are not allowed once the order has been
placed, as we have found that this creates
miss-communication and mistakes. Please think over your
order carefully before placing it.